Privacy Policy

1. Overview

Featherly LTD LLC (dba Empire Vitality Clinic) (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”). This Policy explains how we collect, use, maintain, and protect information when you visit our website or use our online medical wellness platform and telehealth advisory services (the “Platform”).

By accessing or using the Platform, you agree to this Policy. If you do not agree, please do not use the Platform.

We may update this Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of those changes.

2. Information We Collect

We collect two categories of information:

Personal Information

Information that identifies or can reasonably be associated with you, such as:

• Name
• Email address
• Phone number
• Mailing address
• Health intake details voluntarily provided during consultation inquiries (e.g. wellness goals, hormone health, metabolic concerns, nutrition, fitness)
• Account or transaction details

Non-Personal Information

Information that does not identify you directly, such as:

• Browser type and device information
• Pages viewed and time spent on the Platform
• General location data
• Website usage statistics

3. How We Collect Information

We collect information through multiple channels:

• Directly from you when you fill out forms, request consultations, or contact us
• Automatically when you browse the Platform (cookies, analytics, log data)
• Through telehealth communications between you and our clinical team

4. How We Use Your Information

We use information to:

• Provide and operate our Platform, clinical consultation, and wellness advisory services
• Respond to inquiries and schedule telehealth consultations
• Process transactions and fulfill client requests
• Tailor personalized online wellness roadmaps covering nutrition, fitness, peptide therapy, supplements, and metabolic health
• Communicate important clinical or administrative service updates
• Maintain platform security, regulatory compliance, and prevent fraud

We retain Personal Information only as long as necessary to fulfill these purposes, comply with healthcare record retention obligations, or satisfy legal requirements.

5. Your Location & Device Information

When accessing the Platform, we may collect technical data including your IP address, browser type, operating system, visiting date/time, and pages viewed. We use cookies and web server analytics to optimize user experience and platform security.

6. Information Use Limitations

We do not sell leads or personal information.

Any operational use of information is strictly limited to supporting Platform functionality, service delivery, clinical consultation workflows, compliance obligations, and customer support.

7. SMS Communication & No Sharing Clause

By providing your phone number, you consent to receive SMS messages from Featherly LTD LLC (dba Empire Vitality Clinic) regarding appointment reminders, consultation updates, and promotional health notifications. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message or HELP for assistance.

We do not sell, rent, or share your personal information, including phone numbers and SMS consent data, with third parties or affiliates for marketing or promotional purposes.

8. Cookies & Analytics

We use cookies and similar tracking technologies to analyze trends, administer the Platform, track users’ movements around the site, and gather demographic information. You may disable cookies through your browser settings, though some features may not function as intended.

9. Information Security

We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system or internet transmission can be guaranteed 100% secure.

10. Children’s Information

We do not knowingly collect, use, or disclose Personal Information from individuals under 18 years of age without parental or legal guardian consent. If you become aware that a child under 18 has submitted personal details, please contact us immediately.

11. External Links

Our Platform may contain links to third-party websites or services that are not owned or controlled by Featherly LTD LLC (dba Empire Vitality Clinic). We are not responsible for the privacy practices, content, or policies of third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

12. Your Choices

You have options regarding how we handle your personal information:

• Opt-Out of Marketing: You may opt out of receiving promotional emails or marketing messages by following the unsubscribe instructions provided in those messages or contacting us directly.
• SMS Opt-Out: Reply STOP to any SMS message to revoke consent and stop receiving text messages.
• Access & Updates: You may request access to, correction of, or deletion of your personal details by reaching out to our support team.

13. Contact Information

If you have questions or concerns about this Privacy Policy, contact us at: